About Us

Last updated: 1 March 2025

Cloud Slipper AU is an Australian online retailer specialising in comfortable, everyday footwear. We are based in Sydney, New South Wales, and ship exclusively to customers within Australia through our online store at cloudslipperau.store.

We are committed to offering practical, high-quality footwear with clear product information, straightforward purchasing terms, and reliable customer support. Every order is processed and shipped within Australia, with tracked delivery and responsive after-sales assistance.

Our goal is simple: make it easy for Australian customers to find comfortable footwear online, backed by transparent policies and genuine support when they need it.

Our Commitment

• Clear and accurate product listings with honest descriptions
• Secure checkout and PCI-compliant payment processing
• Tracked shipping within Australia with 3–7 business day delivery
• Customer support available Monday – Friday, 9:00 am – 5:00 pm AEST
• Full compliance with the Australian Consumer Law (ACL)
• Transparent return and refund process with a 30-day change-of-mind window

We maintain consistent standards across our website, policies, and customer communications. If you ever have a question or concern, our support team is here to help.

Company Information

Cloud Slipper AU
4 Defries Ave
Zetland NSW 2017
Australia

Website: cloudslipperau.store
Email: support@cloudslipperau.store
Phone: +61 2 8398 5658
Support Hours: Monday – Friday, 9:00 am – 5:00 pm AEST